Refund/Return Policy

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [support@ndosociety.com].

Exchanges

We exchange goods if they are defective, damaged, or if you wish to exchange for a different size (the product can only be exchanged for the same product, you cannot exchange for a different product). In circumstances where you consider that a product is defective, you should promptly contact us at [support@ndosociety.com] with details of the product and the defect. You can send the item you consider defective to: 

[2107 Deer Meadow Dr.  Cincinnati, OH USA  45240]

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to:

[2107 Deer Meadow Dr.  Cincinnati, OH USA  45240]

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Privacy when making a return

No Days Off Society is committed to protecting your privacy.

Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of No Days Off Society research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Sales

If products are on sale they will not be refunded.

If you would like to submit a return or refund request, please contact support@ndosociety.com with the following information.

1. Full Name

2. Order Number

3. Email Address

4. Explanation of the defect 

5. High-quality photo or video showing the defects. If images are not provided we will not be able to complete your request.

 

Office hours are from 9:00AM to 5:00PM EST.